Locher’s Spankin’ new clothes line

Ann

BEWARE of LOCHER’S PARIS! I ordered from their site in January. They are very, very slow to respond to emails. After a few weeks I asked for shipment info & was told to wait a significant period of time. After two months, I contacted them again–still no item. I asked for tracking, etc, they would not provide it, though they said I should have the package already. I went out of my way to ask neighbors & the post office–still nothing. Locher’s Paris agreed to resend my items. After several weeks, I asked about these. They said they had just shipped them, but when they described the items, they had sent the wrong sizes (Larges, not Smalls!), so they recalled the replacement shipment. Then after a long time they said they were completely out of stock, and asked me to pick other items or said I could have a refund. I asked for help with inventory because online sizes were all M or L and I am a Small; they NEVER responded. After writing again, I said I give up, please process the refund. The person I had been in contact with, Denise, never responded. I got a message a little later, from Chris, saying they had my info & I would get a refund shortly. But a week later, I asked for an update–no response. After that, I contacted all dept.s from the website, including “Denise” and “Chris” again. They did not respond. I got only one response from “Pauline” who ACCUSED US OF MOVING and said we would not get a refund because they were not at fault. Unreal. No shirts, lots of mistakes, ignored emails, and they kept my $150! BEWARE of LOCHER’S PARIS!